Alrik's Blog

A blog about Enterprise 2.0 and it's facets.

(use of) Enterprise Microblogging vs. Twitter June 24, 2010

Filed under: Social Software — alrikd @ 19:45
Tags: , ,

I just found two exciting studies about the usage of Enterprise Microbloggging. This emerging technology is growing constantly and companies are trying to adapt the success to their enterprise.
The first study by Kai Riemer and Alexander Richter examine the usage of the Enterprise Microblogging service Communote.
The study is focusing on a genre evaluation of Microblogging posts. The posts were evaluated and allocated to the different genres. The first four genres account for 94% of the posts:

  1. provide updates (43,8%) – this category is intended by the common usage of providing team members with activities and results of the working environment

  2. coordinate others (20,9%) – people write to-dos or delegate tasks

  3. share information (15,9%) – Posts with links and references to internal or external sources

  4. ask question (13,7%) – a customer needs some facts about a product or a manager want to clarify the present status of a task

  5. Discuss and clarify – people discuss with each other “In my opinion…” or clarify tasks “Which server should be shut down?”

Richter Riemer Communote usage study results

Copyright Richter/Riemer

In comparison with Twitter where most of the posts are self-related (it means reputation management of the user itself), Enterprise Microblogging services are highly valuable for a transparent and vital communication between your employees.
They subsume that the main fields of application for Enterprise Microblogging are the Project Management and the Innovation Management.

The second study by Kate Ehrlich and Sadat Shami is focusing on the BlueTwit Application of IBM. This adoption of the Enterprise Microblogging service seems very similar to Twitter. But there are two important differences, first it has a limit of 250 characters instead of 140 in Twitter and it is only available beyond the firewall. The authors combined qualitative and quantitative and methods and evaluated only employees, which were using Twitter and BlueTwit over the same time period. The genres are pretty the same like written above.

  1. Status – “Good Morning World. It’s going to be even better after a cup of coffee :-)”

  2. Provide Information – “Chart API in JavaFX bo #JAVAFX”

  3. ReTweet provide Information – “RT @QWDF: Stumbled across a brilliantly bad album of TV theme covers on #spotify.”

  4. Ask question – “Anyone know if there’s an easy way to view just unread mails in Notes?”

  5. Directed posts – ““@POIUY Top 10 Programming Fonts:”

  6. Directed with question – “RT @HIURJK -Anyone (that means you Bill) have any suggestions on how to increase the value of a Website using Social Media? << Do you have the Web link that I can check out to provide some suggestions or are you talking in general John?”

Ehrlich Shami results BlueTwit Twitter study

Copyright Ehrlich/Shami

The graphic shows that the internal usage is, beside providing informations, mainly focused on direct communication and asking questions. Status updates are nearly as important as they are in Twitter.

To subsume the results:

  • The usage of Enterprise Microblogging is highly valuable to built networks within your enterprise.

  • If you have a regional separated workforce which is complaining about a lack of information and connectivity, try Enterprise Microblogging (EMB) Services!

  • If you forgot to mention EMB in your Social Media Strategy, evaluate an integration.

It is time for a new part of your Social Media strategy!


5 Responses to “(use of) Enterprise Microblogging vs. Twitter”

  1. Too much realtime updates sometimes create chaos. I checked out Friend Feeds real time xmpp updates…and I felt as if I was trying to watch a TV with 100 channels running simultaneously over it!

    The entire meaning of real time update is lost when there is no control over the incoming content.

    Think about it. Real time updates is good if you have a single source..but for multiple sources..thats too bad at times.

  2. David Banes Says:

    Real time updates over XMPP are fine if you have real time filters and search, we’ve managed to get the balance about right.

  3. Harshad
    Yes, you are right. To manage it, you use a filter on the workstream and you will only see what interests you. But, all the messages will still be coming down in the background. This integration also allows you to post to ‘friends’ on multiple services and they don’t have to subscribe to the service you use.

  4. There is one messaging protocol thats been talked about by many people, especially for those involving heavy enterprise level envionments – That protocol is AMQP

    Many people have suggested that Twitter might have less fail whales if its scales its message passing system.

    You can get more info of the above AMQP by referring this site –

    XMPP is good..more good when it comes to Instant Messaging. I think lets keep it to presence based SMS++ aka enhanced SMS maybe??

    For some serious and (real) heavy duty enterprise work, lets think about AMQP. It might be the future.

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